Refund and Returns Policy – Trend kreations

SHIPPING:

COD & ONLINE PRE-PAID
We offer shipping for all orders across India.
Currently, we do not provide international shipping.

ONLINE PRE-PAID ORDERS

All the orders below INR 500/- must be PREPAID ORDERS ONLY. Including the shipping charges of INR 99/-.

PAY ON DELIVERY/ CASH ON DELIVERY/ONLINE PREPAID ORDERS

Orders exceeding INR 3000/- can be placed as COD/POD or Online Prepaid orders.
A shipping fee of INR 99/- is applicable to orders below INR 3000/-.
FREE SHIPPING is provided for orders valued above INR 3000/-.
COD is available for a maximum order value of up to INR 3000/-. For orders exceeding INR 3000/-, only prepaid orders are accepted.
We accept payments via Net Banking, Debit Card, Credit Card, UPI, Cash on Delivery, and Pay on Delivery.
All prices (MRP or Discounted Rates) include GST.

DELIVERY:

STANDARD DELIVERY:

Standard shipping for Delivery Tag is within 5-7 business days, with variations based on the shipping address and pin code.
You will receive a notification on your registered contact number and email once the order is shipped.

Exchange services are not available;

Our courier partners deliver from Monday to Saturday, excluding public holidays with a delivery window from 10:00 AM to 6:00 PM.

DELIVERY PROCEDURE & NOTIFICATIONS:

A notification will be sent to the registered contact number and email address upon the order being shipped from our warehouse.
Address changes are permitted if the order has not been shipped. Once the status is “Ready to Ship” with an AWB No, it will be processed at the provided address.
It is mandatory to include an email address in each order for effective communication.
Upon shipping, the customer will receive an SMS on their registered number and an email containing the order and tracking details.
The company is not responsible for delays caused by natural disasters or unforeseeable events.
We will aid in tracking parcels in case of issues arising from the delivery partner’s side.
Refrain from disclosing any OTP to the delivery partner until your order has been successfully delivered to you at your given shipping address.

NOTE: If a customer rejects three separate Cash on Delivery (COD) / Pay on Delivery (POD) orders, the system will automatically designate them for prepaid orders exclusively in the future.
For any further information on delivery or shipping details contact us at:
Email ID: trendkreations@gmail.com
Contact Us : +91 7032711515
Business Hours: Monday – Friday 10:00AM – 6:00PM (IST)

RETURN & REFUNDS

The timeline to raise a return request is within 72 hours from the date of order delivery. Kindly ensure that you have an unboxing video of the delivered package to facilitate a seamless return process.

(A) For PAY ON DELIVERY/CASH ON DELIVERY orders:

Refunds cannot be transferred to any other payment method.

Once we receive your return order, we will send you an email to confirm the receipt of the parcel and proceed with your selected mode of resolution method.

(B) For ONLINE PRE-PAID ORDERS (Net Banking/Debit Card/Credit Card/UPI/ Other Wallets)

We will reimburse the original source account within 7-10 business days of upon receiving the items with original labels and tags, excluding the delivery fee.
For orders paid with a card, the refund will be credited to the same card used during the order placement.
For orders paid through UPI, the refund will be transferred to the same UPI source used during the order placement.
Upon receiving your return, you will receive an email confirming the parcel’s receipt, and we will proceed to process your refund.
Refrain from disclosing the OTP to the pickup partner until the order has been officially handed over to them.

Note: Refunds can only be processed to the original source of payment.

(I) REFUNDS – 50:50 – ONLINE PREPAID & CREDIT NOTE

Refunds to the original source account will be processed within 7-10 business days after receiving the items with original labels and tags, excluding the delivery fee.
If the order was paid with a card, the refund will be credited to the same card used during the order placement.
For orders paid via UPI, the refund will be transferred to the same UPI source used during the order placement.
Upon receiving your return, an email confirming the parcel’s receipt will be sent, and we will proceed to process your refund.

(II) REFUNDS – 50:50 – CASH/PAY ON DELIVERY & CREDIT NOTE

Note: For orders paid through Cash on delivery (COD)/ Pay on delivery (POD) to the delivery partner via UPI/ Debit Card/ Credit Card/ Wallet transaction, only store credits will be provided.

The store credit utilized in the order will be reversed to your registered account with us.

(III) EXCHANGE – CASH/PAY ON DELIVERY OR ONLINE PREPAID

At the moment, exchange services are not available.

(IV) REPLACEMENT – CASH/PAY ON DELIVERY OR ONLINE PREPAID

We offer a replacement option regardless of your chosen payment method for the order.

All the replacement are subjected to stock availability.

Note: The replacement option is available for the products that are received by you as broken, damaged or any other product defect Only. The product image or unboxing video must be shared over email for validation.

(C) SELF – RETURN

Customers have the option to return products by self -shipping them to our warehouse. Kindly drop an email to us at trendkreations@gmail.com with the details of the respective courier partner’s name along with the tracking number .

Only upon receiving your return order, we will send a confirmation email and proceed with your selected resolution.

For specific pin codes , it is advisable to self-ship the returned items to our warehouse. Please notify us by emailing trendkreations@gmail.com with details of the courier partner’s name and tracking number.

(E ) PAYMENT TERMS

We facilitate payments through Net Banking, Credit Card, Debit Card, Mobile Wallets, UPI, Cash on Delivery (COD), and Pay on Delivery (POD).

(F) ORDER TRACKING

To monitor your order, click on “Track Order.”

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